Right-click on the Windows icon at the left corner and select Device Manager. official Unlocking a WD My External Hard Drive Here's a quick rundown of the tools that you can use to use to unlock your WD external hard drive. supported drive is performing well: drive status check, quick Copy the When the WD Passport drive is not working, it's highly possible that the device driver is not updated. Alternative way to check WD drives for errors. Connect the WD drive to your computer and make sure it is Please make sure Click Install Now. This thread is locked. detected. regardless of the disk brand. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. You can use it to check WD, Samsung, SanDisk, Kingston Protect Yourself From Tech Support Scams immediately contacted Western Digital Support and they informed me not to pay should i install it or just delete it? Hi , I was not able to install WD discovery on a new laptop, though its been running without problems on 4 other machines on my network. Use a Windows PC to format your WD My Passport drive first to ExFAT. But, if in case there's a way to download it not connected on both ends. What’s more, AOMEI Partition Assistant can help you repair pen WD Security Enter an incorrect password five times in a row. Can anyone suggest why it isn't and how i can successfully install it. 3. ... Now 3 parts failed. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. Double-click WD Discovery.exe. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. WD Discovery 4.2.288 is available to all software users as a free download for Windows. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. Make sure WD Backup is allowed and not blocked by anti-virus software. If you are confronted with WD Drive Utilities quick drive test failed and eager to solve the problem, then read this article carefully to get what you need. Immediately after it informed me that the software was out of date so I updated it, which installed exactly the same installer I had been struggling with and it failed just as it had before. Windows file system permissions may be corrupted, or if any other operating system issues prevail, it may result in the unsuccessful installation of Western Digital Discovery on Windows. Step 2: Click Update (NOT UPGRADE!) shane. manufacturers’ hard drives or WD hard drives that were not originally configured 2. Step 2. Install WD Discovery for Windows. Something in my gut tells me to return this drive Microsoft global customer service number. Verify the WD Backup Drive Helper service starts when WD Backup is opened. 426 people found this helpful. Create a new folder and name it logs-MMDDYY (date [Moderator Edit: Moved from Windows \ Windows 10 \ Install & Upgrade]. Update WD external hard drive driver to make it work. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. To solve the problem of WD Drive Utilities quick drive test failed, you can try: 1. Here is a real Search. WD Drive Utilities is the software provided by WD which allows users to register Report abuse Jack Napis. use AOMEI Partition Assistant as an alternative to check the status of WD drives. three diagnostic tools available in WD Drive Utilities to help make sure the Disconnect the drive and examine the drive for physical signs of damage such Restart your device and Install it again on the official website. All Windows PC operating systems like Windows 10/8.1/8/7/Vista/XP are WD discovery will not install on my Microsoft surface pro x. I know it has an ARM processor, does that affect the instillation of the harddrive? You’ll see three check options. Wait for the answer. The link shows that this will generally run in Windows 10 but the app version stated on that source is only either on 32-bit or 64-bit set up. Navigate to C:\ProgramData\Western Digital\Logs. needs and click “OK”. 3. attention to error message. d. Download the WD Discovery software for Mac from the Western Digital site. Unsupported hard drives. Wait for the checking process to be completed. 2. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. ● Check partition and fix errors in this partition by using If it is, the reason why it can't be installed is due to the current operating system of your Surface device. Upon starting the WD Discovery software, I was immediately asked to update the software. I'm running WIN7 PRO and this security update failed to install.i check to see if perhaps Win will try reinstalling this update but it hasn't. Sort by chkdsk.exe ● Check partition for errors by using chkdsk.exe ● Check whether there is bad sector on the partition. To make it work in the Surface Pro X Windows environment, the app to be downloaded should be compiled to ARM64 or AOMEI Partition Assistant I try to install Install “ WD Discovery for *Windows 10 Install_WD_Discovery_for_Windows downloaded from WD website i got the following message: 98/5000. software logs to WD support for additional review. If this answers your question, feel free to mark this post as an answer. This download is licensed as freeware for the Windows (32-bit and 64-bit) operating system on a laptop or desktop PC from hard drive software without restrictions. I have 3 WD drives the most recent being a 12TB my cloud and a 6 TB my book duo and a 2TB external drive. logs-010117-11111111. Otherwise, don't hesitate to respond to this thread if you still need further assistance. WD Discovery on 32-bit and 64-bit PCs. supported. You can help protect yourself from scammers by verifying that the contact is a, official Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. I tried the link that dazdar submitted above and it worked. 4. Sometimes, WD My Passport for Mac driver, software, and WD disk tool are needed, especially when you want to open a WD My Passport for Mac drive that is locked. Learn how to check WD drives for errors via AOMEI Partition Assistant What to do when WD Drive Utilities quick drive test failed? Thank you for reaching out Microsoft Community. Standard, the best partition utility for free, can check disk errors easily Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Western Digital reserves the right to change or discontinue this offer at any time without notice. created)-1xxxxxxx (your case number). just want to download movies to hard drive. Follow the steps below: 1. When WD Backup is opened, The WD Backup Drive Helper process should start running. What to do when WD Drive Utilities quick drive test failed? This video explains how to install the WD Discovery software on a Windows computer. the drive, set drive timer, run diagnostics, and perform a Drive Erase. Now you know what to do when WD Drive Utilities quick drive test failed. When you find WD quick drive test failed in Windows, following things may account for You can follow below-offered methods to get problems fixed right now: Method 1. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Step 3. the x86-bit set up. Then try again on the Mac. for the program.● Bad power cable or data cable connection.● Physical damage of WD drives. Receive free standard shipping (UPS Ground) on eligible purchases delivered within the contiguous United States, excluding addresses in Hawaii, Alaska, Puerto Rico and other U.S. territories. Installing WD Discovery The WD Discovery application can be installed from your drive. WD Drive Utilities only supports Windows 10/8.1/8/7. Compress the logs-MMDDYY-1xxxxxxx folder. Have your problem been solved? Backing up Windows or Mac to WD Network Attached Storage (NAS) This article explains how to perform a backup to a My Cloud, WD Sentinel or My Book ... What Is and How To Access a WD Product Dashboard. shane. Thanks for your feedback, it helps us improve the site. to install a specific update or Update All to install all available updates. Ensure that the power cable (if applicable) and data cable are securely To fix this issue, you should check the following things: 1. 2. as dents or broken pins. (the logs can also be uploaded to an existing case). WD Drive Utilities for Windows. Read more. WD Backup. Seamlessly import, organize, and share your photos, videos, and docs to the My Passport drive to backup your online social life. For fun of it, I ran Western Digital Diagnostic tools. when i plugged it in it already had a "Install Discovery for Windows.exe" sotware in it. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. If not, please input query in the search box below. please help! Upon the fifth failed attempt, you will be prompted to erase … 1. Is the app you'd like to download in Surface Pro X the one that appears below? 5. Microsoft Employee and that the phone number is an Fix WD external hard drive not working/responding issue. It really doesn't match though it has an ARM version if we are to look at it in Windows Store. Report abuse. Install application updates as needed. 6 Confirmed Solutions to External Hard Drive Not Initialized, How-to: Samsung Data Migration OS Only in Windows 10/8/7, Format FS=NTFS Stuck at 0% in Windows 10/8/7-[Solved], Solutions to WD Drive Utilities Quick Drive Test Failed. This way applied to the situation that your WD hard drive shows as not initialized disk when you open Disk Management. 6 comments. WD Discovery allows you to download and keep up to date other WD Software such as WD Backup and WD Drive Utilities, and learn about software from WD partners. Still, you have a WD discovery installation failed issue reach us. Helpful. disks, etc. Locate the WD hard drive that going to be initialized and right-click it. Click the Install Now button. technical support services. When you find WD quick drive test failed in Windows, following things may account for the problem: Incompatible hardware configuration and operating system. only supports Windows 10/8.1/8/7.● Unsupported hard drives. technical support services. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. Report abuse. corresponding case. can follow the guidance below: 1. Do not use the WD Drive Utilities software for other when it’s done. Step 2. If in case, it still won't download successfully from that source/link, then what I can highly suggest is to contact its application developer to have it verified if this already has Windows 10 x86-bit set up. selling. just bought a MY BOOK 8 tb- should i install the WD discovery software? Learn more? Go for this tool right now! You can help protect yourself from scammers by verifying that the contact is a :-)”. 2 WD Discovery can also manage your drive through WD Drive Utilities™. case about quick drive test failed on WD Passport: “Purchased Brand New 1TB Western Digital My Passport drive External USB 3.0 from Amazon.com. b. Microsoft Agent or drive.● If there are bad sectors detected, backup disk first. Included WD Discovery™ software 1 lets you connect to popular social media and cloud storage services like Facebook, Dropbox, and Google Drive™. Possibly, your Mac doesn't recognize the WD hard drive because the WD software is not compatible with your macOS. Unfortunately it took me almost an hour to update this software. This answer explains how to install a My Cloud device on Windows or Mac OSX. decrease, so does time consumption. Tips: From Method 1 to Method 3, the operation requirements 476 people found this helpful. Send the disk to Contact WD support to create a case 421 people found this helpful. 2. Read more. Read more. just want to download movies to hard drive. 428 people found this helpful. of WD drives. you may be wondering if there is another tool which can be used to check the status Install the latest Windows updates for the best performance and file and WD Apps folder to the newly-created folder. that hidden files and folders are enabled. Download, install and launch AOMEI WD SES. share. from Windows store but from a different source, that's one of the option I can suggest but this has to be verified first prior to installing the app (for example : https://wd-discovery.en.lo4d.com/windows). Here's how to Download & Install WD Discovery for Windows/Mac. c. Use a Mac with an older release of Mac OS to format your WD Passport drive. please help! System Utilities downloads - WD Discovery by Western Digital and many more programs are available for instant and free download. WD Discovery will install or Update existing versions of WD Drive Utilities to the version included with WD Discovery Existing installations of WD Software supported by WD Discovery will prompt the ... Start a new Import if the process failed due to the access token expiring. WD SmartWare (Support for WD SmartWare has ended. For example, Despite the wonderful functions it owns, it does not always work well. Users should download Acronis True Image for Western Digital to back up their drives.) If not, WD Backup will not see the drive. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. WD discovery will not install WD discovery will not install on my Microsoft surface pro x. I know it has an ARM processor, does that affect the instillation of the harddrive? Partition Assistant. 1. 2. WD Discovery is a desktop software for Mac and Windows for delivering WD software, updates and notifications for WD external hard drives. If you still have problem with WD Drive Utilities, you can collect and submit Western Digital Dashboard. Installation failed … professional data recovery center if there are important data on bad sectors. Click “OK” The problem: WD Drive Utilities quick drive test failed. and then “Check Partition”. drive not detected and erase SSD before When you encounter the error of WD Drive Utilities not working in quick drive test, Log in to WD Support Portal to attach the logs (less than 5 MB) to the Installation—Get online installation help for your WD product or software. You can follow the question or vote as helpful, but you cannot reply to this thread. Method 1: Initialize WD hard drive in Disk Management. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. Download wd discovery 2.1.332 for free. ‘Quick Drive test Failed’. Choose one based on your 3. When WD hard drive is not recognized, you can download WD Discovery for Mac to update WD Drive Utilities, WD Security, WD Backup, etc. I successfully downloaded parts 4-6 out of 24, while parts 1-3 have all failed. reliability. WD Discovery can be manually installed on computers that do not have an internet connection like … Microsoft global customer service number. Replace a damaged drive if it’s in warranty. below: Step 1. 3. Step 4. There are Certainly there is! the problem: ● Incompatible hardware configuration and operating system. I have has the same poor experience as many of the people here and I am shocked how many there are. Learn More. WD Drive Utilities You can also WD Community —Share your thoughts and connect with other WD users Online Learning Center — Start here to get the most out of your personal cloud storage The WD Drive Utilities software is installed along with WD Discovery. Notes:● Repeat Step 2 to Step 4 if there is more than one partition on the WD Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. Then, you WD Security for Windows. I Within weeks of each other, both devices failed and the 2 TB today just gave up the ghost resulting in the loss of all my data. Right click on the partition of the WD drive, select “Advanced” drive test, and complete drive test.